Troubleshoot Google Docs, Sheets, Slides & Forms errors

If y'all get an error message such every bit "Something went wrong. Reload" or "Unable to load file" preventing yous from making edits on your Docs, Slides or Sheets, you tin troubleshoot the issue. If you urgently need to access a file and resume your progress, y'all tin utilize workarounds to resume your workflow.

Other mutual error messages:

  • "Encountered an mistake. Please try reloading this page, or coming dorsum to information technology in a few minutes."
  • "A server fault occurred. Please press 'Reload' in your browser."

Bones troubleshooting

Wait five minutes and reload

Sometimes y'all might see an fault message and the fault will resolve itself. Expect for v minutes and reload the page.

Better your cyberspace connection

If you have a poor internet connection, you tin endeavour moving to a location where the internet is more than reliable. Alternatively, you can also endeavour using a cable connexion when possible.

Update your outdated software or device

If you lot use an older computer or browser, it might not encounter the system requirements for Docs, Slides or Sheets. You can besides try to open the same file in some other device. If you can open the same document on a different computer, the issue may be specific to your device. You tin can update your browser to the latest version.

The browser saves your opened tabs and windows and reopens them automatically when information technology restarts. Your Incognito windows won't reopen when Chrome restarts.

Endeavor a different browser

If y'all often encounter error messages when using your regular browser, try a different browser.

Share edit access with other accounts

You tin share edit admission of your file with another account and edit the file using a dissimilar account. Yous can share the file in Google Drive without opening the file.

Advanced troubleshooting

Articulate your cache and cookies

Browsers sometimes "think" certain pages to load them quickly. In the process, they might memorize an fault page and keep showing it to y'all and trigger an error bulletin. You can help reset this by immigration your enshroud and cookies.

Tip: If you lot're using other browsers, you can also clear cache & cookies on Safari, Firefox, and Microsoft Edge.

Turn off extensions

Turn on offline mode (Chrome browser but)

Clear hosted app data (Chrome browser just)

Hosted app data refers to data from the apps you've added to Chrome from the Chrome Web Store. Y'all can clear hosted app data to assist resolve the outcome.

  1. On your computer, open up Google Chrome.
  2. At the top, clickChrome and thenClear browsing information.
  3. ClickAdvanced.
  4. SelectHosted app data.
  5. ClickArticulate data.

Import your file'due south data from a new spreadsheet (Google Sheets only)

If the issue appears on Google Sheets and creating a copy of your file in Drive doesn't work, you can use IMPORTRANGE to import your data to a new spreadsheet to preserve your information. To use IMPORTRANGE(), you demand to know your original file's URL and tab proper name.

Important: Any formulas from the original Canvass won't be imported to your new Sheets after using IMPORTRANGE().

Steps to resume your workflow

Create a copy of your file in Drive

You can create a copy of the file and admission the new re-create on Google Bulldoze if the mistake message in Slides, Sheets or Docs blocks you from making edits on your file. You may go along editing on the newly copied file.

  1. On your computer, open Google Drive.
  2. Right-click the file.
  3. Click Make a copy.

Tip: Y'all may need to await a few seconds to run across the copied file in the same location as your original file.

Download then upload a file

If the error bulletin is blocking yous from making edits on your current file, you tin can also try to download your files to your reckoner from Google Bulldoze and upload the file back to Google Drive. This process volition create a new file that contains the aforementioned content.

Download a file

  1. On your computer, open Google Drive.
  2. Right-click the file.
  3. Click Download.

Upload a file

  1. On your computer, open Google Drive.
  2. Click New.
  3. Click File Upload.
  4. Upload the file .

Important: This process may lose some features in your downloaded file, similar revision history, after you download your file.

Download your file in Bulldoze and work locally

You can besides download your files to your computer and save your progress using Google Drive. You can keep to piece of work on your progress by opening the downloaded file from your computer if the supported software has been installed. When the error message is recovered, y'all tin upload the downloaded file back to Google Drive or merely copy and paste the new progress to the original file.

Important: You might lose sure features, like revision history, if you download your file and work locally.

Help us better & observe assistance in the customs

If you still see reload errors, you can ask for aid or report the problem.

  • If you still take any questions, y'all tin can visit the Google Docs Editors Help Community to enquire for help.
  • To report an issue, open up your Docs, Sheets, Slides file and at the top, click Aid and thenStudy a Problem. You tin can paste your logs there as part of the description.

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